How We Protect Your Information

Last Updated: November 2025

When you visit WakeInsure or use our services to get quotes, purchase coverage, or file claims, we gather certain information to provide you with accurate rates and reliable insurance protection. This starts with basic details like your name, address, email, and phone number so we can reach you about your policy and send important updates. We also collect information about your vehicle including the make, model, year, and identification number because these details directly affect how we calculate your premium and what coverage options make sense for your situation.

Your driving history matters when we determine insurance rates, so we pull records that show any past accidents, violations, or claims you filed with previous insurers. This information comes from state motor vehicle departments and insurance databases that track this data across the industry. We look at how long you have been driving, whether you completed any defensive driving courses, and your current license status to build a complete picture of your risk profile. Payment information gets collected when you purchase a policy so we can process your premium payments securely through our billing system.

When you browse our website, we automatically gather technical data through cookies and similar tracking tools. This includes your device type, browser version, IP address, and which pages you visit on our site. These details help us understand how people use our website so we can fix problems, improve navigation, and make the experience smoother for everyone. Some of this tracking happens through third party services like analytics platforms that measure traffic patterns and user behavior across the site. You can disable cookies through your browser settings, though doing so might limit certain features or make some parts of our site work less smoothly.

We use the personal information you provide to deliver insurance services that actually work for your needs. This means calculating accurate quotes based on your specific circumstances, issuing policies that reflect the coverage you selected, and processing claims when something goes wrong with your vehicle. Communication becomes part of this process because we need to send policy documents, payment reminders, renewal notices, and updates about your coverage or claims status. Sometimes we reach out with information about additional coverage options or discounts you might qualify for based on changes in your driving record or vehicle situation.

Protecting your data matters deeply to us, so we employ multiple security measures to prevent unauthorized access, theft, or misuse of personal information. Our systems use encryption to scramble sensitive data during transmission between your device and our servers. We restrict access to personal information within our company so only employees who genuinely need it to do their jobs can view your details. Regular security audits help us identify vulnerabilities before they become problems, and we train our staff on proper data handling procedures to minimize human error that could compromise your privacy.

Certain situations require us to share your information with outside parties to fulfill our obligations as your insurer. When you file a claim, we might send your details to repair shops, towing companies, medical providers, or other parties involved in resolving the incident. Regulatory requirements force us to report certain information to state insurance departments and motor vehicle agencies that oversee the industry and maintain public safety records. We work with third party service providers who handle specific functions like payment processing, customer support systems, or data storage, and these vendors receive only the minimum information needed to perform their assigned tasks under strict confidentiality agreements.

Law enforcement and legal processes sometimes compel us to disclose customer information when we receive valid subpoenas, court orders, or government requests that meet legal standards. We might also share data if doing so appears necessary to prevent fraud, protect our legal rights, or respond to emergencies where someone's safety seems at immediate risk. In situations involving business transitions like mergers or acquisitions, customer information could transfer to the new entity that takes over our operations, though we would notify affected customers about such changes and any resulting privacy policy updates.

You hold certain rights regarding the personal information we maintain about you in our systems. Most customers can request to review what data we have collected, ask us to correct inaccuracies, or in some cases request deletion of information that's no longer necessary for providing your insurance coverage. State laws vary on these rights, and insurance regulations sometimes require us to retain certain records for specific time periods even if you request removal. We respond to these requests within reasonable timeframes as required by applicable privacy laws in your jurisdiction.

Marketing communications from WakeInsure can be stopped at any time by clicking unsubscribe links in our emails or contacting our customer service team to opt out of promotional messages. This will not affect essential communications about your active policy, billing, claims, or other transactional matters that we're required to send as your insurance provider. We respect your preferences and process opt-out requests promptly to stop sending you materials you no longer wish to receive.

Our website is not intended for children under the age of eighteen, and we do not knowingly collect personal information from minors without parental consent. Auto insurance policies require legal adults to enter into binding contracts, so our services target drivers of legal age. If we discover that we accidentally collected information from someone under eighteen, we take steps to delete that data from our systems as quickly as possible.

This privacy policy gets updated from time to time as our business practices evolve, new technologies emerge, or legal requirements change. When we make significant changes that affect how we handle your personal information, we post the revised policy on our website with a new effective date and may send direct notifications to customers about important updates. Continuing to use our services after changes take effect indicates your acceptance of the revised terms.

Questions or concerns about how we handle your personal information should be directed to our privacy team through the contact information listed on our website. We take customer privacy questions seriously and work to address them promptly with clear explanations of our practices. If you believe we mishandled your data or violated your privacy rights, please reach out so we can investigate and resolve the issue appropriately. Your trust drives our commitment to maintaining strong privacy protections across every interaction with WakeInsure.